Return Policy
At Swiftrain Farms Limited, your satisfaction is our priority. We take pride in delivering fresh, high-quality farm produce. If for any reason you are not satisfied with your order, our return policy ensures a smooth and fair process.
1. Eligibility for Returns
- Returns are only accepted for damaged, spoiled, or incorrect items.
- You must report the issue within 24 hours, but it must be reported within the first 6 hours of delivery.
- Products must be unused and in original packaging where applicable.
2. Return Process
- Contact the team with your order number, issue, and a clear photo or video to support your claim. Reach out to us at:
- Email: return@srfarmshop.com
- Call: +234 8033046730
- WhatsApp: +234 8033046730
- Our team will review and confirm if the item qualifies for return.
- Once approved, we will arrange for replacement, store credit, or a refund.
3. Refunds
- Refunds (where applicable) will be processed within 3–5 business days.
- Refunds are made to your original method of payment.
4. Non-Returnable Items
- Perishable items not reported within 6 hours of delivery.
- Items damaged due to improper handling after delivery.
